Guides

How do I use the query builder to perform a boolean search? To perform a boolean search using the query builder, you can use the “AND” and “OR” operators to […]

What are the benefits of filtering mentions by domains, authors, hashtags, location, language, platform, date, reach and sentiment? Filtering by domains, authors, hashtags, location, language, platform, date, reach and sentiment […]

What is social reach in the context of social listening? Social reach is a measure of the potential audience size of a post or message on a social media platform. […]

What are team workflows and how do they help manage customer interactions? Team workflows are a set of steps and processes that team members use to manage customer interactions. By […]

How does tagging mentions help in organizing? Tagging mentions helps in organizing by allowing users to easily find specific mentions within a larger group of mentions. Tagging makes it easier […]

What is aspect based sentiment analysis? Aspect-based sentiment analysis (ABSA) is a natural language processing (NLP) technique that identifies opinions and sentiment in text related to particular aspects of a […]

What are weekly, daily, and spike reports? Weekly Reports Weekly reports are reports that are typically generated at the end of the week and summarize the activities that have taken […]